Quality assurance

Quality is many things. For some it is all about linguistic quality – for others the price or the deadline matters more. At WordPilots, we strike the right balance. We always make sure to establish your exact expectations and quality requirements before starting a project.

What is quality for you?

Regardless of whether we are working with translation or copywriting, the text is always checked by someone other than the primary translator or copywriter before being delivered to you. This is part of our quality assurance process, as we want to ensure that no linguistic errors or misunderstandings accidentally creep in. We know that it is quite normal for people to read what they think a sentence says rather than what it actually says!

We also supplement the extra proof with additional checking of, among other things, numbers, names, units of measurement, formatting etc. In this phase we are also able to check that the terminology from your term list has been correctly applied. This helps to eliminate incorrect translations while ensuring terminological consistency.

Can’t I quality-assure my own texts?

Of course, you can decide not to have the extra proofreading step if you don’t think it is necessary, or if you are able to proof the text yourselves in-house. This just needs to be agreed at the outset.

However, we generally advise against skipping all or part of the quality assurance process when translating, for example, texts into languages which we or you don’t master to perfection ourselves. It would obviously be a pity if something was overlooked which meant that errors slipped through. This could get in the way of your message reaching its target audience.

References

What do our customers say?

“At ITW GSE, we are very pleased to be working with WordPilots, which translates technical manuals and associated software into several languages. We collaborate closely with WordPilots on term validation and updating translation memories. WordPilots ensures consistent terminology throughout the translated documents, and also saves considerable resources for us.”

“WordPilots listens to our needs, and is always going out of its way to meet our wishes. In our experience, the service is efficient and professional, regardless of the type of job, and they always deliver on time.”

“We set great store by our collaboration with WordPilots. IT Optima supplies IT analyses, and we are very dependent on having an astute supplier of translations of the extensive material that precedes our analyses. The WordPilots team is good at conveying exactly the right meaning in all the languages, and deadlines and prices are always just perfect.”